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FAQ: VoIP Phone Service
What is VoIP? How does it work?
What are the advantages of VoIP versus regular phone service?
What are the requirements for using VoIP?
Can I surf the web during a VoIP call?
Can I use VoIP for all the phones in my residence?
Is the VoIP line quality as good as regular phone service?
Do I need a computer to use VoIP phone service?
Am I restricted on who I can call?
May I keep my existing phone number when switching to VoIP?
Which VoIP phone service should I use?
What if I don't have high-speed Internet available in my area?
How will I be billed?
Is there a number I can call for customer service?
Will there be any taxes/surcharges that will be on my monthly bill?
What is E911? How does it work?


What is VoIP? How does it work?
VoIP or broadband phone is a phone service over your high-speed Internet connection. VoIP allows you to make phone calls with your regular phone. You don't have to buy a new phone. When you pick up your phone, you would dial the number you would like to call, and talk on the phone like you normally would. When calling a number, the call is sent over the Internet instead of over copper wires running out of your house. VoIP stands for Voice over Internet Protocol. VoIP has several different names: VoIP, Broadband Phone, Internet Phone, and IP Phone. VoIP is often spelled as VOIP, Voip, or VoIP.
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What are the advantages of VoIP versus regular phone service?
VoIP services have numerous features that offer an amazing amount of control over how you use your phone. With many VoIP plans being unlimited, you can talk for as long as you want with any person in the United States and Canada. If you already have a broadband Internet connection, you get to make big savings by replacing your phone line with a VoIP service.
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What are the requirements for using VoIP?
The only requirements for using Voice over Internet is to have high speed Internet service and an adapter (given to you by your VoIP service provider). You can use any telephone with VoIP as long as you have an adapter.
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Can I surf the web during a VoIP call?
Yes, you can surf the web while you are talking to someone over the phone. There should be no problem in doing both at once. Although, if you are downloading a large amount of files, you may hear some static over your phone.
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Can I use VoIP for all the phones in my residence?
Yes, VoIP can be used with all of your phones in your home. Call the VoIP customer service for more details.
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Is the VoIP line quality as good as regular phone service?
VoIP voice quality has dramatically improved over the past few years to have reached the level of a landline phone and sometimes even superior to it. However, it differs from provider to provider and also depends upon the speed of your broadband connection.
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Do I need a computer to use VoIP phone service?
No, you do not need a computer for phone-based VoIP services. An adaptor (usually provided free by your VoIP provider) connects the phone to a high-speed internet connection. A computer is always helpful to utilize and manage different features offered by the provider. However, it is not needed.
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Am I restricted on who I can call?
You can call any phone number in the world. This could be a local number, a cell phone, a long-distance number or an international number. The person you are calling does not need any special equipment, just a phone.
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May I keep my existing phone number when switching to VoIP?
Yes, most VoIP service providers let you port your existing landline phone number over to your VoIP service. Do not stop your landline phone line until you are sure you have the phone number working on your VoIP service.
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Which VoIP phone service should I use?
VoIP phone service companies can be selected based on the services and calling plans that they provide. The features they offer can greatly differ based on the price of the calling plan that you choose. Rates vary between providers and their pricing ranges from per minute charges to flat monthly bills. Choosing the right calling plan should be based on your monthly telephone usage and personal budget. VoIP should only be used with a broadband connection such as DSL, Cable Internet, or Wireless Internet.
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What if I don't have high-speed Internet available in my area?
It is not recommended to use VoIP phone service without a high speed connection (DSL, Cable). Most providers are not compatible with 56K dialup internet.
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How will I be billed?
Some VoIP phone service providers give you a choice on how you would like to pay your monthly bill. You can receive a bill in the mail, receive a bill online, or sometimes both at the same time. You can pay with a Check, Money Order, Credit Card, Debit Card (a Debit Card is also known as a Check Card or an ATM Card as long as it has a Visa or Mastercard logo somewhere on it). You may also be given the option to automatically withdrawal funds from your Checking Account (by giving the numbers at the bottom of your check) or Credit Card. With automatic withdrawal, the long distance carrier will take out funds from your checking account or credit card each month. You can easily change your method of payment by calling customer service.
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Is there a number I can call for customer service?
Yes, the VoIP service will give you their customer service toll-free number after you have signed up with new service. The toll-free customer service number will also be on your monthly bill.
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Will there be any taxes/surcharges that will be on my monthly bill?
There are no taxes and no surcharges on VoIP phone bills.
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What is E911? How does it work?
Most VoIP providers offer "Enhanced 911" (E911). Enhanced 911 gives the address location of where you are to the emergency operator. A disadvantage to having VoIP is that if the electricity goes out or if your broadband connection drops, you will not be able to make any outgoing calls. It is suggested to have a cell phone or regular phone line as backup.
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