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LongDistanceUS.com makes shopping for residential home long distance and small business long distance easy with our ranking of the lowest cost and best quality long distance plans available. Many long distance carriers we review have excellent customer service with call hold times under one minute. Cheap long distance, long distance rates, phone service, long distance carriers.


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FAQ: Long Distance Service
How are carriers able to charge less than Sprint, AT&T, or MCI?
Is there a difference in phone line quality between long distance carriers?
How do I switch long distance carriers?
How many long distance carriers are there?
How do I decide which long distance plan is best for me?
What do the taxes and surcharges mean on my bill?
Who do I contact if I have a complaint about my long distance phone service?
How do I verify my long distance has been switched?
What happens if I don't choose a long distance carrier?
How will I be billed?
Is there a number I can call for customer service?
How can I know that I am getting the best long distance rates available?


How are carriers able to charge less than Sprint, AT&T, or MCI?
Long distance carriers are able to lower their costs of doing business by avoiding expensive marketing campaigns on television, radio, newspaper, etc. Instead, they promote their service plans mainly by word of mouth. They provide their own customer service, billing, and account maintenance. Long distance carriers are often able to offer better customer service because of their size in relation to AT&T, Sprint, or MCI. Large corporations sometimes find it tougher to be able to feel the pulse of how to serve customers better.
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Is there a difference in phone line quality between long distance carriers?
There is no difference in the quality of your phone line's long distance connection. All long distance companies, including AT&T, Sprint, MCI, & IDT use the same fiber optic networks to transport their calls. The differences are found in the billing and customer service of each carrier. With consistent quality guaranteed, you have the freedom to find the best long distance rate to suit your phone service needs.
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How do I switch long distance carriers?
First, choose the plan that is best for you and apply online. Do not stop your old service yet until you are sure that the new service has switched over to your phone line. To check the status of your new service, call their customer service toll-free number after 5 business days. Customer Service will tell you if something additional needs to be done. Usually you will not have to do anything at all, but sometimes customer service will ask you to call your local phone company to take off a PIC freeze on your local phone service account. (A PIC freeze is when you requested that your local phone company not allow any long distance carrier change.) It will most likely take another 3-5 days after the PIC freeze is removed. If you ever have any questions, contact your new long distance carrier. Always ask questions if you are confused about something.
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How many long distance carriers are there?
There are over 1,200 companies providing long distance in the United States. You are free to choose from the wide selection of long distance carriers to identify the best plan for your needs. There is much competition between long distance carriers. Carriers can vary on customer service quality, low per-minute domestic rates, or low international rates.
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How do I decide which long distance plan is best for me?
When shopping for a new long distance carrier: A). Know the rates you are going to be charged per-minute for domestic (U.S.) calls and for International calls (if you make international calls). B). Are you wanting to have a convenient online monthly bill or a mailed bill? C). Are you paying with Credit Card, Debit Card, or Check? Most long distance carriers accept all three payment methods. D). Find out if carriers have a monthly fee or monthly minimum. If you don't make very many long distance calls, you may want to try to find a carrier that does not have a monthly usage minimum. For example, if you don't reach $20 in long distance calls each month, you would be charged a small fee. E). Does the new long distance carrier have good customer service and low average call times? Please also see Helpful Tips.
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What do the taxes and surcharges mean on my bill?
The taxes and surcharges are passed on by the long distance carrier from the local, state, & federal government. A detailed explanation of all taxes and surcharges that may appear on your local and long distance phone bill is at the Service Charges page.
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Who do I contact if I have a complaint about my long distance phone service?
If you have already tried to resolve problems with the customer service manager or with their corporate offices with no success, consider contacting:

1). Your state Attorney General's office about fraudulent or deceptive practices. Check the government section of your phone book.

2). The FCC about slamming or out-of-state long distance problems. Write to: FCC, Common Carrier Bureau, Consumer Complaints, Mail Stop 1600A2, Washington, DC 20554. Your letter should include your name; address; day-time telephone number; a summary of your complaint; the names, addresses, and telephone numbers of all companies involved with your complaint; the telephone number involved with your complaint, such as your home or business telephone number; copies of disputed telephone bills and other documents, such as promotional material or the form used to change your long distance service; and the action you are requesting, such as a credit or refund for disputed charges.

3). The National Advertising Division (NAD) of the Council of Better Business Bureaus (CBBB) about complaints concerning inaccurate or misleading national advertisements for telecommunications products or services. NAD is the advertising industry's voluntary self-regulation program. It was designed by an alliance between the advertising industry and the CBBB to review and monitor national advertising to ensure its truthfulness and accuracy. You can register a complaint by writing to: National Advertising Division, 845 Third Avenue, 17th Floor, New York, NY 10022.
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How do I verify my long distance has been switched?
Normal processing time is 5-10 days. To see if you have successfully switched to your new long distance carrier, call their customer service. If you do not receive an appropriate answer to your questions, ask for the customer service manager to clarify.
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What happens if I don't choose a long distance carrier?
If you don't have a long distance carrier and make a long distance call, you will either be A). notified by an automated recording that you cannot make long distance calls or B). be charged a very high rate, sometimes 80 per minute, depending on who your local phone service company is. There are many quality cheap long distance plans available that can save you money and avoid this excessive rate.
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How will I be billed?
Long Distance carriers give you a choice on how you would like to pay your monthly bill. You can receive a bill in the mail, receive a bill online, or sometimes both at the same time. You can pay with a Check, Money Order, Credit Card, Debit Card (a Debit Card is also known as a Check Card or an ATM Card as long as it has a Visa or Mastercard logo somewhere on it). You may also be given the option to automatically withdrawal funds from your Checking Account (by giving the numbers at the bottom of your check) or Credit Card. With automatic withdrawal, the long distance carrier will take out funds from your checking account or credit card each month. You can easily change your method of payment by calling customer service.
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Is there a number I can call for customer service?
Carriers have their own toll-free customer service number. They will give you the number when you apply for their service and it will also be stated on your monthly bill. You can also contact each carrier's customer service by going to their online website.
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How can I know that I am getting the best long distance rates available?
It is our job to monitor the phone companies for rate changes and keep the consumer informed about the best long distance plans available. We want you to save as much money as possible on your phone bills. Long distance companies notify us with changes in their calling plans and special offers.
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