Switching Your Old Cell Phone Number
To Your New Phone and Plan
It is now possible to switch between U.S. cell phone
providers and keep your phone number. This process is called Wireless
are the steps for keeping my number when switching?
can I ensure that the porting of my number goes smoothly?
I only port my number when I order a new phone?
should I cancel my current service?
I use my current phone with my new wireless carrier?
I transfer my home phone number to my cell phone?
I keep my number if I move to another city?
if I have a contract with my current wireless carrier?
long will the transfer take?
Q: What are the steps for keeping
my number when switching?
made it easy to keep your number when switching. Just follow these simple
STEP 1: Submit Your Order For a New Phone and Plan
Be sure to click on the box that says "Yes! Switch my old cell phone
number to my new phone and plan." You will be asked to provide your
current wireless phone number and account number. This information
can be found on your old wireless bill, or by dialing 611 from your
Your order will be submitted for approval by your new carrier. After it
is approved, we will schedule your phone to be activated and your number
to be ported. In the rare event that your number cannot be ported, we will
contact you with alternative options for activating service. You should
receive your new phone prior to port completion so that service is not
disrupted with your old service provider.
STEP 2: Receive Your New Phone
Once you receive your phone, your phone number should be ported within
24 hours. You will be provided with information to check the real-time
status of your scheduled port request.
IMPORTANT: DO NOT CANCEL SERVICE WITH YOUR CURRENT PROVIDER
UNTIL AFTER YOUR WIRELESS PHONE NUMBER HAS BEEN SUCCESSFULLY PORTED TO
YOUR NEW PROVIDER. IF YOU CANCEL SERVICE WITH YOUR CURRENT PROVIDER
BEFORE SUCCESSFULLY PORTING YOUR PHONE NUMBER TO YOUR NEW PROVIDER, YOU
MAY LOSE YOUR PHONE NUMBER.
STEP 3: Cancel Your Old Account
After your phone number is ported, you will no longer be able to use
your phone number with your old service provider. You must contact your
old service provider to cancel service. You will be responsible for
payment of all outstanding charges including any fees that may be assessed
by your old service provider for canceling service.
Q: How can I ensure that the
porting of my number goes smoothly?
A: If the information you
provide exactly matches the information in your old carrier account, then
your port should go smoothly with no delays. When you place your order,
make sure that your wireless phone number, account number, and name
exactly match the information on your last wireless phone bill.
Q: Can I only port my number when
I order a new phone?
A: No. You can initiate a number
portability request at any time by filling out a port application request
with your carrier. If you are establishing a new account, we strongly
recommend porting your number now as part of your new service order.
We have more experience handling number portability requests for every
major U.S. carrier than any retailer or web site. Waiting to port your
number yourself creates work for you, and may require that you keep your
old cell phone account active longer than you might like.
Q: When should I cancel my current
A: You should sign up with your new wireless carrier
and complete the number porting process BEFORE canceling your current
service. Canceling your current service before the porting process is
complete will cause you to lose the ability to keep your current phone
Q: Can I use my current phone with
my new wireless carrier?
A: Probably not, since different
wireless carriers operate incompatible network technologies. Additionally,
most cell phones are programmed to work only on the network of the carrier
that supplied the phone.
Q: Can I transfer my home phone
number to my cell phone?
A: Yes. You can transfer your home or
office phone number to your cell phone, as long as the wireless carrier
you switch to provides coverage in the location of your conventional phone
line -- also called a landline or wireline. Under FCC rules, local phone
companies are allowed up to four business days to transfer a phone number
between carriers so you may have to go several days without cell phone
service if you make such a switch.
Q: Can I keep my number if I move
to another city?
A: No, not unless you are moving within the
same local geographic area where the phone number is currently assigned.
Even within the same telephone area code, you may be outside the
boundaries of the local calling area that determines if your number is
Q: What if I have a contract with
my current wireless carrier?
A: If you have a contract with your
current carrier, you are required to honor the full term of your current
contract or you will be charged the termination fee that is specified in
your subscriber agreement.
Q: How long will the transfer
A: FCC guidelines state that the porting process should be
completed within 2 hours of scheduling. However, some wireless carriers
still process a percentage of requests manually. Because of this, some
carriers warn that the process may take up to 4 days to complete. We have
more experience handling number portability requests for every major U.S.
carrier than any retailer or web site, and we make every effort to
schedule your number transfer with your shipment so that it will occur
within 24 hours after you receive your phone.